Frequently Asked Questions
We want every visit to feel relaxed, considered, and easy — for you and for everyone else in the space. Here are a few things that help make that possible.
Before Your Visit
Do I need a consultation before booking colour?
Yes — we require an in-salon consultation and allergy test at least 48 hours before booking a colour service. This ensures we can safely colour your hair, assess your goals, and book the right amount of time.
Why do I need an allergy test if I’ve had colour before?
Reactions can develop over time — even if you’ve had colour before. An allergy test helps us keep you safe by checking your compatibility with Aveda colour.
Do I need to book in advance?
We recommend booking 6–8 weeks ahead, especially for evenings or weekends. Many guests book their next two appointments in advance to get their ideal time.
Can I Colour My Hair During Pregnancy?
Pregnancy is a medical matter, so we always recommend speaking with your GP or midwife before booking any colour service.
For more detail on the options available, see our full guide
During Your Appointment
Can I bring someone with me?
To keep things calm and spacious, we ask that friends, relatives, or children do not wait in the salon during your service unless you need added assistance.
Can children come to Tribe?
We’re a peaceful space for adults to unwind. For that reason, we don’t offer services for children under 12. For ages 12–16, we offer selected appointments Monday to Friday, 9am–6pm.
Why do I need to arrive on time?
Being on time helps us deliver your full service. If you arrive late, we may need to shorten or adapt your appointment to avoid running into the next guest’s time.
Why do I need to silence my phone or tablet?
To protect the relaxing environment for everyone, we kindly ask that devices are kept silent during your visit.
Consultations & Advice
Do you offer free hair advice?
Yes. You’re welcome to book a complimentary consultation with one of our stylists. There’s no pressure to book — just a friendly chat to see what’s possible and if we’re the right fit for you.
Pricing & Payment
Why do you ask for card details?
To protect our stylists’ time and reduce no-shows, we ask for card details to secure your booking. Your card is only charged if you cancel with less than 48 hours’ notice or don’t attend your appointment. Nothing is taken at the time of booking. You can cancel or move your appointment at any point up to 48 hours beforehand without charge.
How are your prices structured?
Our pricing is based on stylist level — which reflects their experience, skill, and demand. We also price by time and technique, not gender, to make things as fair and transparent as possible.
What’s your cancellation policy?
We require 48 hours’ notice for changes or cancellations. If you cancel or reschedule with less than 48 hours’ notice, the full appointment fee may be charged.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express.
What if I’m not happy with my hair?
Let us know within 14 days. We’ll always do our best to make it right. At our discretion, we may offer an adjustment service at no extra cost. Please note: changes made at home or by another salon void this.
Do you offer refunds?
We don’t offer refunds on hair services. For retail products, we’re happy to offer an exchange or refund with a receipt.
Other Services & Perks
Do you offer fringe trims?
Yes — we offer a walk-in only fringe trim service for £10. Or you can add one on to a Blow Dry service and book in advance.
Why can’t I book for a fringe trim?
Fringe trims are very short services. If booked in advance, they create gaps in the diary that reduce availability for longer services like cuts and colours. As a busy salon, we need to prioritise those appointments to make sure clients can get the times they want.
Do you have a rewards programme?
Yes, you can earn points with Aveda Plus Rewards on qualifying purchases.
Opening Hours & Locations
When are you open?
You can find our opening hours for each salon here.
Do you have parking?
Chislehurst: Pay-and-display available outside the salon (2-hour limit). For longer stays, we recommend Hornbrook House car park (Ringo code: 6077).
Clapham: Limited street parking on Brommels Road and Sainsburys (2-hour limit) on the High Street. We suggest using public transport — the salon is 60 seconds from Clapham Common Tube (Northern Line).
Do I need to book in advance?
We recommend booking 6–8 weeks ahead, especially for evenings or weekends. Many guests book their next two appointments in advance to get their ideal time.
