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Frequently Asked Questions

What you need to know before booking

Here are some guidelines to make sure that you and others enjoy the best possible experience when visiting Tribe.

  • In consideration for other guests we request that all phones, iPads and other electronic devices be kept silent.
  • All new guests must have an initial style consultation and allergy test at least 48 hours before they are able to book a colour service.
  • In order to maintain a calm and relaxing atmosphere, we have a policy of no Children under 12 in the salon.
  • We respectfully ask that you arrive promptly for your appointment to avoid changes/ shortening of your service.
  • Due to limited seating, we kindly request that guests do not bring friends, relatives or children in to wait for them whilst having their hair service.

Do you offer free hair advice?

We think it’s important that you can get to know our team and gain some valuable advice before deciding whether we are the right fit for you.

We welcome you to book in for complimentary chat with one of our Stylists. There’s no obligation to book an appointment with us.

Why do I need a colour allergy test? I've had colour before..

Your health and wellbeing is a priority. Some people already have or can develop an allergic reaction to hair colour products which can result in hospitalisation.

This precautionary measure helps ensure that we can safely apply Aveda colour to your hair without risk of a reaction.

How do you price your services?

We have a tiered price system where you pay for the level of Stylist that you see. A Stylist’s level is determined by their experience, skill and popularity.

We understand that our guests have unique challenges and aspirations and we believe our personalised approach is a fair, simple and transparent way of pricing our services.

It also empowers our stylists to be creative by removing the restrictions set by the conventional ‘one size fits all’ approach.

Why do I need a consultation in order to book a colour service?

We require guests to have an in-salon colour consultation in order book out the correct amount of time for your appointment and give you an accurate price for the service.

It also helps us to assess your hair and do any necessary testing to see if the result you want is achievable.

How far in advance do I have to book?

In order to secure your ideal appointment time, please be sure to book your appointment 6-8 weeks in advance. Dates can be changed up to 48 hours if needed.

Evenings and Weekend appointments are our most popular times and we advice to book at least two appointments in advance to secure your preferred slot.

Why do I have to put my phone/ tablet on silent?

In consideration for other guests and to maintain and relaxed atmosphere we respectfully request that all phones, iPads and other electronic devices be kept silent.

Why don't you allow Children under 12?

We aim to create a calm and stress relieving atmosphere where guest can relax in a tranquil environment and get away from the pressures of every day life.

It’s for this reason that Tribe salons are not able to provide services for Children under 12 years old.

For Children of 12 – 16 we offer a standard 45 Minute appointment with selected Stylists that can be booked Monday – Friday between 9am – 6pm.

Why can't my friends/ family wait for me in salon?

Unfortunately because of the limited space and seating in salon, we need every chair for guests of the salon.

We respectfully request that guests do not bring friends, relatives or children in to wait for them whilst having their hair service.

Why do I have to pay a deposit?

We may request a deposit or prepayment to secure your appointment if it exceeds 60 minutes or is booked for a busier time.

This helps ensure that our stylists time isn’t unfairly taken up by people who are unlikely to turn up for the appointment.

Deposits are fully refundable and transferable when you give us 48 hours notice to move or cancel your appointment.

What's your cancellation policy?

Due to the nature of our work and the demand for our Stylists time, we require credit card details in order to book an appointment. Your card is validated but no charges will be taken at the time of booking.

We request a minimum of 24 hours/ 1 days notice for cancellations in order to fill the appointment space with someone from our waiting list.

If an appointment is Rescheduled or Cancelled without the required 24 hours minimum notice, the appointment fee will be taken in full.

What happen's if I'm late for an appointment?

We ask that you arrive promptly for your appointment. 

Should you arrive late, we will do our best to keep your arranged appointments, however we may have to shorten or change the appointment to ensure the stylists other guests for the day aren’t affected.

What are your opening hours?

Find out more information on our opening hours here

What products do you use?

At Tribe, we have carefully chosen to work with Aveda, who are world leaders in producing the highest quality hair and beauty products using ethically sourced ingredients.

We also use Aveda Colour – A uniquely conditioning colour formula that is up to 93% naturally derived from natural plant extracts.

What if I don’t like my hair?

If you are unhappy with your hair, please let your stylist or a member of our team know as soon as possible.

We will do everything that we possibly can to remedy anything that you don’t like about your hair, until you are happy with the result.

Do you offer refunds?

As a general rule we do not give refunds on hair services. If you are unhappy with your hair, we will do everything we can to correct it.

We will refund products with the presentation of the receipt. If you have used the product but feel that what you have purchased is unsuitable, we will be able to swap it for something that is more suitable.

Do you have parking?


You can park outside the Chislehurst salon using the pay and display for a maximum of 2 hours before you will have to renew your ticket.

If your appointment or visit to the high street is likely to take longer than 2 hours, we advise that you park in the Hornbrook House car park at the top of the high street.

You can pay for parking by using the Ringo App. High Street Location number: 6077 | Hornbrook house Location number: 26222


The nearest street parking is on Brommels Road, Clapham which has Pay & Display machines. It’s often quite difficult to find a space so if you’re driving you should allow plenty of time.

We recommend using public transport to visit us. Our salon is a 60 second walk from Clapham Common tube station (Northern Line).

Do you offer a fringe shape/ trim service?

Existing guests are able to take advantage of our complimentary fringe shape service. No need to book an appointment, just pop in the salon Monday – Friday (subject to availability).

This service included the reshaping of an existing fringe. Unfortunately we are unable to create/ cut-in a new fringe unless you are having a Cut & Style Service.

Walk-in Fringe Trim service for non-existing guest are charged at £10.

Do you have a Rewards Card?

You can earn points on purchases with Aveda Plus Rewards

What credit/ debit cards do you accept?

We accept all major Credit & Debit cards including Visa, Mastercard & American Express.

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