Our priority is for you to be completely satisfied with the service you receive from us.

We are a professional business and we aim for the highest standards in everything we do. Complaints are rare, but when we do get them we take them very seriously.

Our complaints policy and process is in place to make sure things are put right where needed and we learn from your feedback.

Complaints Procedure

Tell someone you’re not happy with the service you’ve received, either while you’re in the salon or as soon as possible after leaving. Calmly and clearly explain the problem. We will listen to your feedback and ask questions as necessary to understand why you are making a complaint. We aim to resolve all complaints as soon as possible.

If you have already left the salon, don’t go to another salon as we have the right to see exactly what the service you received from us looks like.

We will arrange a suitable time for you to come back into our salon and discuss your complaint. Where we think your complaint is reasonable, we will redo a part or all of the service again as soon as possible, free of charge.

If you prefer, the work will be done by a different stylist. If we are unable to fix the problem, we may offer a partial or full refund depending on how reasonable we consider your complaint to be.