House Rules
Here are some guidelines to make sure that you and others enjoy the best possible experience when visiting Tribe.
- In consideration for other guests we request that all phones, iPads and other electronic devices be kept silent.
- All new guests must have an colour consultation and allergy test at least 48 hours prior to a colour service.
- In order to maintain a calm and relaxing atmosphere, we have a policy of no Children under 12 in the salon.
- We respectfully ask that you arrive promptly for your appointment to avoid changes/ shortening of your service.
- Due to limited seating, we kindly request that guests do not bring friends, relatives or children in to wait for them whilst having their hair service.
Online Bookings
You can request an appointment 24/ 7 via our website. All bookings made through our online booking request form are subject to availability and are not guaranteed until confirmation.
If we cannot provide you with your ideal appointment time, we will book you in for the nearest suitable available appointment.
Booking requests via the websites are checked periodically throughout our hours of operation. Please allow at least 24 hours for a response.
Appointment Times
Although we are a very busy salon, we endeavour to offer the appointments that are convenient for you. Due to the nature of our work and unforeseen circumstances we may sometimes need to alter appointment times.
In order to get your ideal appointment time, please be sure to book your appointment as far in advance as possible.
Allergy (Colour) Testing
To ensure that we can safely apply colour to your hair, we need to know if you’re allergic to any of the ingredients used in our colour formula.
The health and wellbeing go our guests is a priority. If we were to apply colour without first performing an allergy test, it would compromise your safety and we are not prepared to do that under any circumstance.
All you have to do is visit the salon at least 48 hours before your appointment and a member of our team will apply a patch of colour – it takes only 10 minutes.
Cancellations and Missed Appointments
We understand that sometimes things can happen that mean that you may not be able to attend or have to change your appointment at the last minute.
We politely request that all guests let us know if they can’t make an appointment as soon as possible.
We need a minimum of 48 hours notice for cancellations, as we can fill that appointment space with a guest on our waiting list.
Consultations
You can book a complimentary consultation on all the services we offer from Monday – Friday 9am – 9pm (subject to availability).
We require new guests to have an in-salon colour consultation in order book out the correct amount of time for your appointment and give you an accurate price for the service.
It also helps us to assess your hair and do any necessary tests.
Card Details
We require card details to to secure all appointments. We do not charge a deposit, but you may be charged for your appointment in the event of a late cancellation or no show.
Lateness
It is advisable for you to arrive to your salon 5 minutes before your appointment time as busy stylists will run a column with appointments booked back to back.
All appointment times are structured to allow time for a thorough consultation, shampoo & conditioning ritual, your technical service and the end of service consultation.
Should you arrive late, it may result in a change of service or stylist and to ensure the stylists other appointments for the rest of the day aren’t affected.
Payments
We accept all major credit and debit cards* and cash. Unfortunately we no longer accept cheques.
*We do not currently accept American Express.
Pricing & Stylist Levels
The pricing of our services may vary depending on hair length and/ or density and where more time & product is necessary. For an accurate quote for services please book in for a no obligation, complimentary consultation.
The level of each stylist is determined by factors such as skill, experience and popularity.
Refunds & Returns
We do not offer refunds on hair services. Once a service is completed, it is considered fully rendered. If you’re not satisfied, let us know within 14 days of your appointment, and at our discretion, we will rectify the service with an adjustment or correction at no additional charge. Changes made at home or by another salon void this option. By booking with us, you agree to this policy.
We will refund products that are un-opened with a receipt. If you have used the product but feel that what you have purchased is unsuitable, we will be able to swap it for something that is more suitable.
